Known Issues Updates

The Known Issues Updates page is designed to keep our community informed with timely updates and details on known issues occurring in Workday Student. Any major system outages or disruptions will be communicated through UBC IT's regular channels.

Your Source for Known Issues 

In the interest of transparency and visibility for our community, this section contains information about known support issues that have been prioritized which could impact a sizable number of users and may have business impacts across units. Known issues are displayed for informational purposes only and will be updated as applicable. 

Use the search function below to find the specific known issue of interest. 


If you encounter any issue not reported here, please submit a support request.

Issues affecting Course Section Roster

July 24, 2024

Student photos in the Course Section roster in Workday cannot be downloaded/exported into other formats, student numbers are available but not in a separate column view and Class Standing information is not available.

 

Issues affecting 2024-25 Winter Term 2 Tuition Charges

July 19, 2024

August 26 – We are in the midst of testing a potential solution and hope to have an update shortly. This issue remains a top priority.

Tuition charges for Winter session courses that span 2024-25 Winter Term 1 and Winter Term 2 of the 2024-25 academic year are not calculating correctly.

 

Maintenance Update – Admissions Related Applications and Services

July 19, 2024

On Friday, July 19 from 12:30 PT to 13:00 PT, the Admissions Admin Application Portal (AAP), Admissions ADM REST API (ARA), Applicant Service Centre (ASC), Admissions ADP Adapter and the EPBC Adapter will be undergoing maintenance. During this time there will be a brief interruption to services.

 

Issues affecting Tuition Instalment Numbers for Graduate Tuition

July 16, 2024

Daily updates of student installment numbers are not being processed for some 2024-25 Winter Term 1 graduate students, preventing tuition from being correctly assessed. 

 

Issue affecting Waitlist Course Opening Notification: Missing Buttons If Browser Zoom Exceeds 100%

July 08, 2024

If the web browser zoom is above 100%, the Waitlist Course Opening Notification for students may be missing key buttons

 

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