Known Issues Updates

The Known Issues Updates page is designed to keep our community informed with timely updates and details on known issues occurring in Workday Student. Any major system outages or disruptions will be communicated through UBC IT's regular channels.

Your Source for Known Issues 

In the interest of transparency and visibility for our community, this section contains information about known support issues that have been prioritized which could impact a sizable number of users and may have business impacts across units. Known issues are displayed for informational purposes only and will be updated as applicable. 

Use the search function below to find the specific known issue of interest. 


If you encounter any issue not reported here, please submit a support request.

Maintenance Update – Admissions Related Applications and Services

June 20, 2024

On Thursday, June 20 from 12:30 PT to 20:00 PT, the Admissions ADM Receiver Service (ARS), Admissions ADM REST API (ARA) and the Admissions ADM Adapter will be undergoing maintenance.

 

Issue affecting Email Deliverability with the Student Communications tool

June 18, 2024

Some emails sent using the Student Communications tool are not being accepted by the intended recipients’ email servers.

 

Issue affecting the Teaching App Dashboard in Workday

June 18, 2024

Temporary removal of the ‘Email Students’ quick link in the Teaching App dashboard.

 

Update June 18 - Course Schedule Website Online with Search Functionality

June 18, 2024

The Course Schedule website courses.students.ubc.ca is available. In addition, Course Search functionality is available. Teams continue to work to restore the Browse functionality. We will provide updates here status.it.ubc.ca as they become available.

 

Issues affecting Profile Pictures in Workday

June 14, 2024

Workday profile pictures appear distorted or cropped for active students and student employees in select views within Workday.

 

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