Known Issues Updates

The Known Issues Updates page is designed to keep our community informed with timely updates and details on known issues occurring in Workday Student. Any major system outages or disruptions will be communicated through UBC IT's regular channels.

Your Source for Known Issues 

In the interest of transparency and visibility for our community, this section contains information about known support issues that have been prioritized which could impact a sizable number of users and may have business impacts across units. Known issues are displayed for informational purposes only and will be updated as applicable. 

Use the search function below to find the specific known issue of interest. 


If you encounter any issue not reported here, please submit a support request.

Resolved June 24 Update - Issue affecting Students Receiving Emails at UBC Email Address

June 14, 2024

Resolved.

For a limited number of students who are also workers, emails from the Student Communications Tool are being sent to students’ worker profile email address instead of the student profile email address the student has provided in Workday.

 

 

Maintenance Update - Admissions Related Applications and Services

June 14, 2024

On Friday, June 14 from 12:30 PT to 13:00 PT, the Admin Application Portal (AAP), Applicant Service Centre (ASC), ADM Receiver Service (ARS), ADM Adapter, ADM Crosswalk Service (ACS), EPBC Receiver Service (ERS), ETS Receiver Service (ETS), Extern

 

Resolved June 14 – Issue Affecting Confirmation of Enrolment Letters

June 14, 2024

Resolved. Confirmation of Enrolment Letters for 2024-25 Winter are not generating correctly. See "Status" section for June 5 update.

 

Issue with ‘Add Course Sections’ button on Saved Schedule

June 13, 2024

The ‘Add Course Sections’ button on the student’s saved schedule is not currently giving alerts when a course has not scheduled all required instructional formats

 

Resolved June 14 - Access issues affecting Online Advising Management System (OAMS)

June 11, 2024

June 14 update - access issues are now resolved. There are reports of access issues for some users with the OAMS application.

 

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