Student Payments for Term 1 Incorrectly Applied to Term 2

Student payments for Winter Term 1 are being incorrectly applied to Term 2, resulting in students seeing an outstanding balance in Workday.  

What is the Issue?

Following a reassessment and correction to Term 1 fees, student payments previously made for Winter Term 1 are being applied to Term 2 in Workday, even if there is still an amount owing for Winter Term 1.  

Who is Impacted?

Students who paid tuition or other fees for Winter Term 1 that were subsequently reassessed may be affected. See below for how they can determine if they are affected, and what to do. 

What is the impact?

Students will see an outstanding balance in Workday for Winter Term 1, even if they have already paid their Term 1 fees, with a similar amount reflecting as paid for Term 2. In Workday, their Term 1 fees will show as outstanding (owed).  

What is the status?

We are currently investigating a solution for this issue and are treating this issue as a high priority. We recognize this is time-sensitive with the upcoming deadline for Term 1 payments. 

Interest or late payment fees resulting directly from this issue will be waived in September 2024. 

Additional details

Students who have an outstanding balance can check if this issue has affected them by: 

1. Checking their total outstanding balance for Term 1. 
2. Checking their payment transaction history for Term 2. 

If they have an outstanding Term 1 balance, and it is the same amount as a payment appearing under Term 2, they do not owe additional fees for Term 1 and should wait for this issue to be resolved. 

If they have an outstanding Term 1 balance, and it is not the same amount as any payments appearing under Term 2 (or if no payments show under Term 2), they should pay their outstanding balance.